When you book travel with us, you trust us with personal details like your passport, NID, and payment information. This policy explains what we collect, why we need it, and how we keep it safe.
We only collect what is needed to arrange your travel. We never sell your personal information to anyone.
1. Who We Are
This policy is issued by International Travel Services and Holidays Ltd (ITS Holidays Ltd), a government-authorized travel agency in Bangladesh. We are registered with the Civil Aviation Authority of Bangladesh (Reg. No. 0000614) and accredited by IATA (Code 42340550).
You can view our full credentials on the Licenses and Certifications page. For any privacy questions, email support@itsholidaysltd.com.
2. Information We Collect
Information You Give Us
When you contact us or make a booking, we may collect:
- Full name, date of birth, and gender
- Phone number, WhatsApp number, and email address
- Home address
- Travel dates, destinations, and special requests (such as wheelchair support or meal preferences)
Travel Documents
Depending on your service, we may need copies of:
- Passport
- National ID (NID) or birth certificate
- Passport-size photos
- Bank statements, job letters, or invitation letters for visa applications
- Vaccination certificates, where a country or Saudi authorities require them
Payment Information
We record payment amounts, dates, and transaction references. Online card and mobile banking payments are processed by SSLCommerz, a licensed payment gateway.
We do not store your full card number or PIN on our systems. See our Payment Methods page for all accepted options.
Information Collected Automatically
When you visit our website, we may collect basic technical data. This includes your IP address, browser type, device, pages visited, and time spent on the site. We use this to improve the website and fix technical problems.
3. How We Use Your Information
We use your information to:
- Book flights, hotels, tours, transfers, and cruises
- Process visa applications
- Register and arrange Umrah and Hajj travel
- Send booking confirmations, tickets, and travel updates
- Process payments and refunds
- Answer your questions and handle complaints
- Meet legal and tax record requirements in Bangladesh
- Send offers, only if you agree to receive them
6. How We Protect Your Information
We take practical steps to keep your data safe:
- Documents are stored on secure, access-controlled systems
- Only staff handling your booking can access your files
- Our website uses SSL encryption to protect data you submit
- Staff are trained to handle passports and personal documents carefully
Our processes follow our ISO 9001:2015 certified quality management system. No system is fully risk-free, but we work hard to prevent loss, misuse, or unauthorized access.
7. How Long We Keep Your Information
We keep your information only as long as needed for your booking and for after-travel support, such as refunds or complaints.
Some records, like invoices and payment details, must be kept longer to meet Bangladesh tax and accounting laws. Once data is no longer needed, we delete or securely destroy it.
9. Marketing Messages
We may send you travel offers, Umrah package updates, or holiday deals by email, SMS, or WhatsApp. We do this only if you have agreed to receive them.
You can stop these messages at any time by replying "STOP" or emailing support@itsholidaysltd.com. Booking-related messages will still be sent, as they are part of your service.
10. Your Rights
You have the right to:
- Ask what personal information we hold about you
- Ask us to correct wrong or outdated details
- Ask us to delete your data, unless we must keep it by law
- Withdraw your consent for marketing at any time
To make a request, email support@itsholidaysltd.com. We may ask you to confirm your identity before sharing or changing any information.
11. Children's Information
We collect information about children only when a parent or legal guardian books travel for them. Children's passports and documents are handled with the same care as adult records.
12. Travel Agent Accounts
Travel agents who use our B2B agent portal share business and client details with us. We use this information only to process their bookings. Agents are responsible for getting their own clients' consent before sharing data with us.
13. Links to Other Websites
Our website may link to airline, hotel, embassy, or payment websites. Their privacy practices are their own, and this policy does not cover them. Please read their policies before sharing information.
14. Our Other Legal Policies
This Privacy Policy works together with our other policies. Please read them for complete information:
15. Changes to This Policy
We may update this policy when our services or legal requirements change. The latest version will always appear on this page with its updated date.
16. Contact Us
For any privacy question or request, contact us:
Email: support@itsholidaysltd.comPhone: +880 1901-468550
WhatsApp: +880 1716-151880
Head Office: Punnashi Villa, Level 2, House 150, Block E, Road 10, Banani, Dhaka 1213, Bangladesh
Visit our Contact Us page to see all branches.
Frequently Asked Questions
Does ITS Holidays Ltd sell my personal information?
No. We never sell or rent your personal information. We share it only with airlines, hotels, embassies, and authorities needed to complete your booking.
Why do you need my passport copy?
Airlines need passport details to issue tickets, and embassies need them to process visas. For Umrah and Hajj, Saudi authorities require passport information for visa approval.
Is it safe to pay online on your website?
Yes. Online payments are processed through SSLCommerz with SSL encryption. We do not store your full card number or PIN.
Can I ask you to delete my data?
Yes. Email support@itsholidaysltd.com with your request. We will delete your data unless Bangladesh law requires us to keep certain records, such as invoices.
How long do you keep my documents?
We keep documents only as long as needed for your booking, refunds, and support. Financial records are kept for the period required by Bangladesh tax law.