ITS Holidays Ltd works hard to give accurate travel information and reliable service. Still, travel depends on many people and rules outside our control.
This page explains the limits of the information on our website and the services we arrange. Please read it before making travel decisions.
1. Website Information
The content on itsholidaysltd.com is for general information. This includes package details, travel guides, visa requirements, and articles on our blog.
We review our content regularly, but travel rules, fees, and requirements change often. Always confirm the latest details with our team before booking or applying for a visa.
2. Prices and Availability
Prices shown on our website, social media, or in quotations are based on availability at that time. Airline fares and hotel rates can change within hours.
A price is confirmed only after full payment and supplier confirmation. Offers on our Promotions page have limited seats and validity dates, and may end without notice.
3. Visa Decisions
We prepare and submit visa applications with care, based on years of experience across 75+ countries. However, every visa decision is made only by the embassy or immigration authority.
No travel agency can guarantee visa approval. Processing times are also set by embassies and may change without warning.
4. Umrah and Hajj Rules
Umrah and Hajj travel follows rules set by the Saudi authorities and the Ministry of Religious Affairs of Bangladesh. Visa policies, quotas, age limits, and vaccination rules can change at short notice.
If rules change after booking, your package may need adjustment. We inform pilgrims as quickly as possible and guide them through the options.
5. Religious Guidance
Our Umrah and Hajj guides explain travel steps and general rituals to help pilgrims prepare. They are not a substitute for advice from a qualified Islamic scholar.
For specific religious rulings, please consult a trusted scholar or your Mutawwif during the journey.
6. Third-Party Suppliers
Airlines, hotels, transport companies, cruise lines, and tour operators are independent businesses. They deliver services under their own rules and policies.
We choose our partners carefully, but we cannot control flight delays, hotel service quality, overbooking, or baggage handling. If a problem occurs, we will help you raise it with the supplier.
7. Photos and Descriptions
Hotel, destination, and package photos on our website are for illustration. Many hotel images and descriptions come from the hotels themselves.
Actual rooms, views, and facilities may differ slightly. Room type and facilities confirmed in your booking are what apply.
8. Health, Safety, and Travel Advice
We share general travel tips, but we are not medical or legal advisors. Please check health requirements, vaccinations, and safety advice for your destination before travel.
We strongly recommend travel insurance for medical emergencies, trip cancellations, and lost baggage.
9. External Links
Our website may link to airline, embassy, government, or partner websites. We do not control these sites and are not responsible for their content, accuracy, or privacy practices.
10. Client Reviews
Reviews and testimonials on our website reflect the real experiences of individual clients. Your experience may differ based on travel dates, season, and personal choices.
11. Limitation of Responsibility
ITS Holidays Ltd is not responsible for losses caused by third-party suppliers, government decisions, events beyond our control, or incorrect information provided by travelers.
Our full responsibility is explained in our Terms and Conditions. Refund rules are covered in our Refund and Cancellation Policy.
12. Who We Are
ITS Holidays Ltd is a government-authorized travel agency based in Banani, Dhaka. We hold Civil Aviation Reg. No. 0000614, IATA Code 42340550, and memberships with ATAB and TOAB.
You can verify our credentials on the Licenses and Certifications and Memberships pages.
13. Our Other Legal Policies
14. Contact Us
If you have questions about this disclaimer, contact us:
Email: support@itsholidaysltd.comPhone: +880 1901-468550
WhatsApp: +880 1716-151880
Head Office: Punnashi Villa, Level 2, House 150, Block E, Road 10, Banani, Dhaka 1213, Bangladesh
Visit our Contact Us page for all branches.
Frequently Asked Questions
Does ITS Holidays Ltd guarantee visa approval?
No. We prepare and submit applications carefully, but only the embassy or immigration authority can approve a visa.
Are the prices on the website final?
No. Website prices depend on live availability. Your price is confirmed only after payment and supplier confirmation.
What happens if Saudi Umrah rules change after I book?
We will contact you quickly, explain the new rules, and help you adjust your package or travel dates where possible.
Are hotel photos on the website exact?
Photos are for illustration and often come from the hotels. The room type and facilities confirmed in your booking are what apply.