Tour, Attraction & Activity Policy | Global Travel Terms | ITS Holidays Ltd

Tour, Attraction & Activity Policy (Global Industry Standard) | ITS Holidays Ltd.

Welcome to ITS Holidays Ltd. This policy provides a comprehensive, globally aligned guideline for all tour, attraction, sightseeing, excursion, and activity-based services including FIT, GIT, MICE, SIC, private tours, guided tours, and entry tickets to attractions, theme parks, cultural sites, and experiences.

1. Core Service Structure & Responsibility Framework

• All tours, attractions, and activities are operated by independent third-party suppliers (local tour operators, DMCs, attraction authorities, transport providers, and activity organizers)
• ITS Holidays Ltd. acts strictly as a booking facilitator and ticketing agent only
• We do not control or manage:
  • Operational execution
  • Safety procedures
  • Tour timing or routing
  • Guide services or transport performance
  • Entry approval decisions or attraction policies

2. Tour Categories & Operational Models

• FIT (Free Independent Travel): Flexible, customizable private arrangements
• GIT (Group Inclusive Travel): Fixed itinerary group tours with shared services
• SIC (Seat-in-Coach Tours): Scheduled group tours with shared transport and fixed stops
• Private Tours: Dedicated vehicle, guide, and customized itinerary
• MICE Tours: Corporate, incentive, conference, and large group logistics with structured coordination
• Attractions & Activities: Entry tickets, guided experiences, adventure activities, cultural visits, shows, and events

3. Pickup, Transfer & Meeting Point Policy

• Hotel pickup is typically included in FIT and private tours only
• SIC and group tours may require guests to join from designated meeting points or assembly locations
• Some attractions require direct entry at venue without pickup service
• Pickup times are estimated and may vary due to:
  • Traffic conditions
  • Hotel location
  • Group coordination delays
• Failure to be present at pickup point on time may be treated as no-show (non-refundable)

4. Schedule Control & Operational Flexibility

• All tour schedules are set by the operator and may change without prior notice
• Possible reasons for changes include:
  • Weather conditions (rain, storms, heat, natural events)
  • Government restrictions or security advisories
  • Traffic congestion or road closures
  • Operational delays or capacity management
  • Attraction maintenance or closure

👉 Operators may:

• Reschedule tour timings
• Change itinerary sequence
• Replace attractions with alternatives
• Cancel services partially or fully when required

5. Entry Rules, Access Conditions & Compliance

• Each attraction has its own entry policy and participation rules
• May include:
  • Age restrictions (child/adult/senior limitations)
  • Dress code requirements (religious or cultural sites)
  • Health & fitness requirements (adventure activities)
  • Security screening procedures
  • ID/passport verification

👉 Entry refusal due to non-compliance is the responsibility of the guest only.

6. Weather, Force Majeure & Unavoidable Circumstances

Tour operations may be affected by:

• Extreme weather conditions
• Natural disasters
• Political instability
• Strikes or transportation disruptions
• Government emergency regulations

👉 In such cases:

• Tours may be delayed, modified, or cancelled
• Refunds or rebooking depend strictly on operator policy
• No guarantee of compensation from travel agents

7. Cancellation, Refund & Modification Policy

• All cancellation and refund rules are governed by the tour operator only
• Common conditions:
  • Non-refundable tickets for promotions or discounts
  • Partial refund or credit for advance cancellations (if allowed)
  • No refund for no-show cases
• Last-minute cancellations are typically 100% chargeable
• Travel agents cannot override supplier refund policies

8. Safety, Risk & Liability Disclaimer

• Safety management is fully handled by the tour/operator authority
• Guests must follow all safety instructions strictly
• Travel agents are not responsible for:
  • Accidents, injuries, or health issues
  • Loss of personal belongings during tours
  • Operational risks or transport delays
  • Guide behavior or service quality

9. Transportation & Service Conditions

• Transport type may include:
  • Shared coach (SIC)
  • Private car/van/bus
  • Walking tours in pedestrian zones
• Vehicle type may change due to availability
• Air conditioning, seating arrangement, and comfort level depend on provider standards

10. Guide Services & Language Support

• Guide availability depends on package type and destination
• Languages offered vary by location
• In some cases, digital/audio guides may be used instead of live guides
• Guide quality is managed solely by the tour operator

11. Guest Responsibilities (Very Important)

Passengers must:

• Arrive on time at pickup or meeting points
• Carry valid ID/passport if required
• Follow dress codes and entry instructions
• Follow safety rules and guide instructions
• Confirm itinerary details before travel

12. Role Limitation of ITS Holidays Ltd.

ITS Holidays Ltd. is strictly:

• A ticketing and booking facilitator only
• Not responsible for tour execution or operations
• Not responsible for safety incidents or service delays
• Not liable for provider-level decisions or changes

13. Important Industry Notice

• All tour policies are based on international tourism industry standards
• Conditions vary by country, operator, season, and attraction authority
• Rules may change at any time without prior notice
• Final service control always remains with the operator

14. Final Statement

All tours, attractions, and activity services are independently operated by third-party providers. Guests are strongly advised to carefully review all terms and conditions before booking and participation to ensure a safe, structured, and enjoyable travel experience aligned with global tourism practices.

Frequently Asked Questions (FAQ) – Tour, Attraction & Activity Policy

1. What is the role of ITS Holidays Ltd. in tours and activities?

ITS Holidays Ltd. acts only as a booking and ticketing facilitator. All tours, attractions, and activities are operated by independent third-party providers such as local tour operators and destination management companies.

2. Who is responsible for tour operations and service quality?

All operational services including tour execution, guide services, transport, safety, and itinerary management are fully controlled by the respective tour operator or attraction provider.

3. Can tour schedules or timings change?

Yes. Tour timings, routes, and schedules may change due to weather conditions, traffic, operational requirements, or government regulations without prior notice.

4. What happens if I miss my pickup or reporting time?

Missing the pickup or arriving late is generally treated as a no-show, and most tour operators do not provide refunds or rescheduling in such cases.

5. Are tours refundable or changeable?

Refunds, cancellations, and changes depend entirely on the individual tour operator’s policy. Many discounted or promotional tickets are non-refundable and non-changeable.

6. Who is responsible for safety during tours and activities?

Safety, risk management, and on-ground operations are fully handled by the tour operator or activity provider. Guests must follow all safety instructions provided during the tour.

7. What are FIT, GIT, SIC, and MICE tours?

• FIT: Private or flexible independent travel
• GIT: Group-inclusive fixed itinerary tours
• SIC: Seat-in-coach shared group tours
• MICE: Corporate and group business travel events

8. Are hotel pickups always included in tours?

No. Hotel pickup depends on the tour type. Private tours may include pickup, while SIC or group tours may require guests to meet at a designated location.

9. Can tours be canceled due to weather or force majeure?

Yes. Tours may be canceled or modified due to weather, natural events, government restrictions, or operational issues. Refunds depend on the operator’s policy.

10. Can travel agents guarantee tour service quality?

No. Travel agents cannot guarantee service quality, timing, or operational conditions, as all services are controlled by third-party providers.