Accommodation Booking Terms & Conditions (Global Standard Policy – ITS Holidays Ltd.)

Accommodation Policy Overview (Hotels, Resorts, Hostels & Apartments)

Dear Valued Guest,

Thank you for choosing ITS Holidays Ltd. for your accommodation arrangements. This policy applies to all types of properties including hotels, resorts, hostels, serviced apartments, guesthouses, villas, and similar lodging facilities.

All bookings are subject to international hospitality standards and individual property policies.

1. Role of Travel Agent (Booking Disclaimer)

ITS Holidays Ltd. acts strictly as a travel and accommodation booking intermediary.

• We are authorized only to sell and reserve accommodation rooms or units
• We do not own, operate, or manage any property
• All services are provided directly by the respective accommodation provider

👉 The property owner/operator is solely responsible for all guest services and operations.

2. Types of Accommodation Covered

This policy applies to all accommodation categories, including but not limited to:

• Hotels (budget, standard, luxury, boutique)
• Resorts (beach, mountain, leisure, wellness)
• Hostels (shared or dormitory accommodation)
• Serviced apartments / apartment hotels
• Guesthouses, villas, lodges, and homestays

Each property operates under its own independent rules, facilities, and service standards.

3. Property Operations & Services Responsibility

All operational matters are controlled solely by the accommodation provider, including:

• Check-in and check-out timings
• Room or unit allocation
• Bed type and occupancy arrangement
• Room category, upgrade, or downgrade
• View preferences (sea view, city view, etc.)
• Smoking/non-smoking policies
• Meal plans and dining services
• Housekeeping and maintenance services
• On-site facilities (gym, pool, Wi-Fi, etc.)

👉 All special requests are subject to availability and property approval only.

4. Check-in / Check-out Policy

• Standard check-in/check-out times vary by property type and country
• Early check-in or late check-out is not guaranteed
• Additional charges may apply based on property policy
• Final decision rests with the property front desk or management

5. Payment, Cancellation & Refund Policy

• Once confirmed, most accommodations are non-refundable and non-changeable
• Cancellation and modification rules are governed by property-specific policies
• Promotional, seasonal, or discounted rates may be strictly non-refundable
• Refunds (if applicable) are processed by the property, not the agent

6. Facilities, Amenities & Service Disclaimer

Facilities vary by property type, country, and category level.

Depending on the accommodation, services may or may not include:

• Drinking water
• Breakfast or meal services
• Toiletries or personal amenities
• Daily housekeeping
• Room service or concierge support

👉 All facilities are determined by the individual property standard and policy.

7. Taxes, Deposits & Additional Charges

Guests may be required to pay:

• City tax / tourism tax / service charge
• Security deposit at check-in
• Additional charges for minibar, laundry, or extra services

All such payments are made directly to the property.

8. Guest Communication & Responsibility

Guests must contact the property directly for:

• Special requests or preferences
• Early check-in or late check-out
• Service complaints or in-stay support
• Lost and found inquiries
• Facility-related issues

👉 The property reception/front desk is the primary authority for all guest services.

9. Travel Documents & Guest Responsibility

Guests are responsible for ensuring:

• Valid passport and visa (if applicable)
• Compliance with local laws and property rules
• Proper identification at check-in
• Safekeeping of personal belongings

ITS Holidays Ltd. is not responsible for:

• Visa refusal or entry denial
• Property refusal due to documentation issues
• Government or local authority restrictions

10. Travel Insurance Recommendation

Guests are strongly advised to purchase travel insurance covering:

• Trip cancellation or interruption
• Medical emergencies
• Loss or theft of belongings
• Travel delays

Insurance remains the guest’s responsibility.

11. Limitation of Liability

ITS Holidays Ltd. shall not be held responsible for:

• Property service quality or operational decisions
• Room allocation or availability issues
• Overbooking, relocation, or service denial
• Facility limitations or maintenance issues
• Additional charges imposed by the property
• Any inconvenience caused by third-party providers

All accommodation services are governed by the respective property’s policies and local regulations.

12. Important Global Notice

• Accommodation policies may vary by country, brand, and property type
• Rules and services may change without prior notice
• Guests must verify details before arrival
• Each property operates under its own independent management

13. Guest Acknowledgment

By confirming a booking, the guest agrees that:

• They have read and accepted all accommodation policies
• They understand ITS Holidays Ltd. is only a booking intermediary
• They accept full responsibility for compliance with property rules

Closing Note

We kindly request all guests to carefully review accommodation policies before travel to ensure a smooth and comfortable stay.

Thank you for choosing ITS Holidays Ltd.
We wish you a pleasant and enjoyable stay experience.

FAQ Section (Featured Snippet Optimized)

Frequently Asked Questions (Accommodation Policy)

1. Are hotel or accommodation bookings refundable?

Most hotel, resort, hostel, and apartment bookings are non-refundable or subject to property-specific cancellation rules.

2. Who is responsible for hotel services and facilities?

The accommodation provider (hotel/resort/hostel/apartment) is fully responsible for all services, facilities, and guest experience.

3. Can I request early check-in or late check-out?

Yes, but it depends on availability and is not guaranteed. Additional charges may apply based on property policy.

4. What if I cancel my accommodation booking?

Cancellation depends on the property’s policy. Some bookings may be non-refundable or have cancellation penalties.

5. Who should I contact for hotel issues during my stay?

Guests must directly contact the hotel or property front desk for all service-related issues.

6. Are amenities the same in all hotels or apartments?

No. Facilities vary depending on property type, country, and hotel category.

7. Is ITS Holidays Ltd. responsible for hotel services?

No. We only provide booking services. All accommodation operations are managed by the hotel or property.

8. Do I need travel insurance for hotel bookings?

Travel insurance is optional but strongly recommended for protection against cancellations, medical emergencies, or loss.