Food & Meals Policy (Restaurants, Hotels & Travel Services) – Global Standard Guidelines

1. General Policy Statement

• Travel agents (including ITS Holidays Ltd.) are not responsible for food, meals, or dining services.
• All food-related services are provided and managed by third-party hotels, resorts, restaurants, or catering providers.
• Meal quality, service standards, and menu offerings are fully governed by the respective service provider policies.

2. Scope of Food & Meal Services

This policy applies to all types of food-related services, including:

• Hotel breakfast, half board, full board, all-inclusive meals
• Restaurant dining services
• In-room dining / room service
• Airline meals (if applicable)
• Buffet or fixed menu services
• Special catering arrangements

3. Service Responsibility

• All food preparation, service, hygiene, and quality control are the responsibility of the food service provider only.
• Travel agents do not control or influence:
  • Food quality or taste
  • Menu selection or availability
  • Service timing or delays
  • Restaurant or hotel kitchen operations

4. Meal Inclusion Policy

• Meal inclusion depends on:
  • Hotel/restaurant booking package
  • Country or local hospitality rules
  • Property category (budget, standard, luxury)
• Some accommodations may not include meals or breakfast unless specifically mentioned in booking confirmation.

5. Special Dietary Requirements

Passengers must:

• Inform the hotel/restaurant directly for all dietary needs
• Communicate allergies, religious food requirements, or preferences in advance
• Confirm availability of special meals directly with the provider

⚠️ Note:

• Special meal requests are not guaranteed
• Approval depends solely on the service provider

6. Quality & Service Disclaimer

• Food quality, portion size, hygiene standards, and preparation methods may vary by provider
• Standards depend on:
  • Country regulations
  • Hotel/restaurant category
  • Local culinary practices
• Travel agents are not responsible for food dissatisfaction or service quality issues

7. Direct Communication Requirement

Passengers must contact directly:

• Hotel restaurant or front desk
• Restaurant management
• Catering service provider

For:

• Menu details
• Meal timings
• Dietary requests
• Complaints or service issues

8. Limitations of Travel Agent Responsibility

ITS Holidays Ltd. and other travel agents are not responsible for:

• Food quality or taste
• Meal delays or unavailability
• Dietary accommodation failure
• Restaurant service issues
• Menu changes or food substitutions
• Hygiene or kitchen-related operations

9. International Standards Note

• Food services are governed by local hospitality laws and provider policies
• Standards may vary across countries and properties
• No universal global food standard applies to all providers

10. Passenger Responsibility

Passengers are responsible for:

• Checking meal inclusion before booking
• Informing dietary restrictions directly to providers
• Verifying food options at the property
• Accepting local food service standards

11. Important Advisory

• Meal services are subject to availability and provider policy
• Changes may occur without prior notice
• Travel agents cannot guarantee food-related services or arrangements

12. Final Statement

All food and meal-related services are provided solely by the respective hotels, restaurants, or catering providers. Passengers are advised to coordinate directly with service providers for a smooth and satisfactory dining experience during their travel.

Frequently Asked Questions (FAQs)

1. Who is responsible for hotel food services?

All food and dining services are managed by the hotel or restaurant. Travel agents are not responsible for food quality or service.

2. What are standard hotel meal timings?

Generally breakfast is 06:30–10:30 AM, lunch 12:00–03:00 PM, and dinner 07:00–11:00 PM. Timings may vary by property.

3. Can I bring outside food into the hotel?

Many hotels do not allow outside food due to hygiene and safety policies. Guests must confirm with the hotel directly.

4. Are special dietary meals available?

Yes, but availability depends on the hotel. Guests must inform the hotel in advance for halal, vegetarian, or allergy-safe meals.

5. Are meals included in all hotel bookings?

No. Meal inclusion depends on the booking package (room only, breakfast, half board, full board, etc.).

6. Who handles food complaints or issues?

All complaints must be addressed directly to the hotel or restaurant management.

7. Are there hidden food charges in hotels?

Yes, extra charges may apply for room service, minibar, premium meals, or taxes depending on hotel policy.

8. Does ITS Holidays Ltd. control food quality?

No. All food quality, hygiene, and service standards are controlled by the hotel or restaurant only.