Flight Policy & Passenger Advisory (Global Standard)

Dear Valued Customer / Partner,

Thank you for choosing ITS Holidays Ltd. We sincerely appreciate your trust and are committed to providing transparent, professional, and globally compliant travel services.

This document outlines the complete flight policy, responsibilities, limitations, and passenger obligations in accordance with international aviation standards, airline regulations, and IATA practices.

1. Role of ITS Holidays Ltd. (Agent Disclaimer)

ITS Holidays Ltd. acts strictly as an authorized travel agent and ticketing intermediary.

• We are authorized only to issue and manage airline tickets
• We do not operate flights or control airline services
• All services are provided under the airline’s Conditions of Carriage and fare rules

Important:
ITS Holidays Ltd. shall not be held liable for any airline operational decisions, disruptions, or service outcomes.

2. Airline Responsibility & Operations

All operational matters remain under the sole responsibility and authority of the respective airline, including but not limited to:

Flight Operations

• Flight schedules, delays, cancellations, and rescheduling
• Route changes, diversions, or operational adjustments
• Technical, weather-related, security, or regulatory disruptions

Aircraft Changes & Cabin Class Downgrade Policy

• Airlines may change aircraft type or configuration at any time
• Passengers may be downgraded from First / Business / Premium Economy to a lower class (including Economy Class)

Important Conditions:

• Any partial (pro-rata) refund, if applicable, will be processed strictly by the airline
• The airline may not provide a replacement ticket or upgrade
• The airline may offer refund adjustment only (not reissue)
• All such decisions are final and solely at the airline’s discretion
• ITS Holidays Ltd. has no authority to intervene or guarantee any outcome

Airport & Onboard Services

• Check-in and boarding procedures
• Seat allocation, availability, and upgrades
• In-flight services (meals, entertainment, amenities)

Baggage Services

• Checked and cabin baggage handling
• Lost, delayed, or damaged baggage claims

Passengers must contact the airline directly for real-time updates and assistance.

3. Non-Refundable Ticket Policy (SOTO / SITO / Online Tickets)

• Most SOTO, SITO, and online promotional tickets are strictly non-refundable
• Changes and modifications may be restricted or not permitted
• Passengers must confirm fare rules before purchase

Important:
Once a ticket is issued, the passenger accepts all fare restrictions and penalties.

4. Flight Schedule Reconfirmation

Passengers are strongly advised to reconfirm their flights:

• 72–24 hours before departure
• 24–3 hours before departure

Schedules may change at any time due to operational reasons. The airline holds full authority.

5. Ticket Rules, Changes, Cancellation & Refunds

• All tickets are governed by airline fare rules and IATA regulations
• Changes, cancellations, refunds, no-show, and go-show are strictly subject to airline policy

Applicable Charges Include:

• Airline penalties
• Fare differences
• Service or administrative fees

Notes:

• Promotional and group tickets are generally non-refundable and non-changeable
• Refund timelines depend entirely on airline and GDS systems

6. Travel Documents & Entry Requirements

Passengers are fully responsible for ensuring:

• Valid passport
• Correct visa and entry permits
• Health, vaccination, and digital travel requirements
• Accurate ticket details matching passport

ITS Holidays Ltd. is not responsible for:

• Visa refusal or delay
• Immigration rejection or denied boarding
• Entry restrictions imposed by authorities

7. Global Travel Policy Changes & Circulars

• Any country, airline, or authority may issue new rules, restrictions, or circulars at any time without prior notice
• Policies may change suddenly due to government decisions, security, or global events

Important:

• Passengers must verify updates from official government, embassy, or airline sources
• ITS Holidays Ltd. may share updates if received, but:
  • We do not guarantee real-time or complete information
  • We do not maintain a global regulatory database

8. Baggage Policy & Restrictions

• Baggage allowance is determined by airline and fare type
• Excess baggage is chargeable as per airline rules

Restricted Items:
Transport of prohibited or dangerous goods is strictly forbidden.

Lost Baggage:
Must be reported immediately to the airline’s Lost & Found / Baggage Desk.

9. Check-in & Boarding Compliance

• Passengers must follow airline check-in deadlines
• Late arrival may result in No-Show status

No-Show Consequences:

• Ticket may be cancelled
• Refund or reuse depends on airline rules

10. Travel Insurance (Recommended)

Passengers are strongly advised to purchase travel insurance, covering:

• Trip cancellation or delay
• Medical emergencies
• Baggage loss

Insurance is the passenger’s sole responsibility.

11. Limitation of Liability

ITS Holidays Ltd. shall not be held liable for:

• Flight delays, cancellations, or disruptions
• Aircraft changes or cabin downgrades
• Airline service issues
• Lost or delayed baggage
• Missed connections or additional expenses
• Immigration or government decisions

All matters are governed by the airline’s Conditions of Carriage and international conventions.

12. On-Ground Assistance Advisory

In case of any issue during travel, passengers should contact:

• Airline counters
• Immigration authorities
• Airport help desks
• Relevant service providers

These authorities are responsible for resolving immediate issues.

13. Support from ITS Holidays Ltd.

• We will assist on a best-effort basis
• However, such assistance does not create liability or obligation

14. Passenger Responsibility & Acknowledgment

By purchasing or using a ticket, the passenger confirms that:

• They have read and understood all terms and conditions
• They accept all airline rules and international travel regulations
• They are fully responsible for verifying all travel requirements
• They accept all risks related to travel compliance

If the passenger fails to obtain correct or updated information:

• All consequences must be borne by the passenger
• The agent shall not be held liable under any circumstances

15. Final Disclaimer

• Any country or airline may apply new rules at any time
• Passengers must stay updated independently
• ITS Holidays Ltd. cannot be held responsible for any unexpected changes or consequences

Closing Note

We kindly request all passengers to carefully review all policies before travel.

Thank you for your understanding and for choosing ITS Holidays Ltd.
We wish you a safe, smooth, and pleasant journey.

Frequently Asked Questions (Important FAQs)

1. Can I cancel or change my flight ticket?

Yes, but changes and cancellations depend on airline fare rules. Many discounted and promotional tickets are non-refundable and non-changeable.

2. Who is responsible for flight delays or cancellations?

The airline is fully responsible for flight delays, cancellations, schedule changes, and operational issues. Travel agents cannot control airline operations.

3. What happens if I miss my flight (No-Show)?

If you miss your flight or fail to check in on time, your ticket may be marked as No-Show. Refund or rebooking depends on airline policy.

4. Who handles baggage loss or delay?

All baggage issues must be reported directly to the airline at the airport’s Lost & Found or Baggage Service Desk.

5. What travel documents are required for international travel?

You must carry a valid passport, visa, and any required health or entry documents as per destination country rules.

6. Is travel insurance required?

Travel insurance is not mandatory but strongly recommended to cover medical emergencies, delays, and cancellations.

7. What is the role of ITS Holidays Ltd.?

ITS Holidays Ltd. is a ticketing agent only. We issue tickets but are not responsible for airline operations or decisions.

8. Can airline rules change without notice?

Yes. Airlines and governments may change policies, rules, or restrictions at any time without prior notice.